Customer Services
At Atlas Medical, we understand that the journey from product selection to installation is critical for our clients. That’s why we offer comprehensive on-site support for all healthcare products. Our dedicated team works closely with clients from the initial order to installation and ongoing service, ensuring a seamless experience throughout the entire process. We are committed to providing the necessary training, installation support, and after-sales service to ensure that our clients can maximize the value of their investments.
Why Atlas Medical?
Customer-Centric Service Excellence: Putting Your Satisfaction First
Installation Support
- Certified Installers for Installation and Handing Over.
- Dedicated Team (BIG IRONS) for Smooth Installation.
- Trained Resources Ensuring Hassle-free Setup.
- Application Support to Optimize Equipment Performance.
Remote Service/Connections:
- Improved Connectivity and Reachability for Better Remote Support.
- Deploy Dedicated FSE’s for Key Customers and Locations.
- Faster Response and Quicker Solutions to Remote Issues.
Call Management:
- Dedicated Team to Respond to Customer Calls Routed via Philips.
- Efficient Assignment of FSE’s Based on Specific Needs.
- Real-time Updates on Parts Status.
- Seamless Call Closure Ensuring Comprehensive Resolutions.
Personalized Service:
- Tailored Services Meeting Individual Customer Expectations.
Customer Satisfaction:
- Services Delivered as Per Customer Expectations.
- Proactive Updates on Parts and System Uptime.
- Continuous Monitoring of NPS (Net Promoter Score).
Get in touch
Contact us today to discuss your needs. We will work with you to find a creative solution that suits your business.